gajahPrivacy Policy

This page describes what we collect when you use gajah and how we keep that data protected. When you create an account, deposit funds, or play on our platform, you provide information that we handle according to strict security and privacy standards.

Our gajah privacy policy covers what personal data we collect, how we use it, who we share it with, and what rights you have over your information. We are committed to transparency — you can request a copy of your data, ask us to correct inaccuracies, or request deletion where applicable. Our multilingual support team can answer any privacy question via live chat, in-app messaging, or email.

We understand that your trust is essential. We do not sell your data to marketers, and we do not share your gaming history with external parties. We use your information only to operate gajah securely, comply with regulations, and provide you with the service you signed up for.

What Data We Collect on gajah

When you register on gajah, we collect your email address, contact phone number, name, date of birth, and residential address. We use this information to create your account, verify your identity (KYC), and comply with anti-money-laundering regulations. We also collect information about your deposits and withdrawals — payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers to mobile banking, local payment, online payment, e-wallet), transaction amounts, and timestamps.

Our gajah platform logs gameplay data — every bet, spin, hand, or prediction you make, along with outcomes and timestamps. This information helps us detect fraud, resolve disputes, and provide you with accurate account statements. We also collect technical data: your IP address, device type, browser information, and how you navigate our gajah site. This helps us improve performance and security.

• Account information: email, phone, name, date of birth, address
• Payment data: transaction history, deposit and withdrawal records, payment methods
• Gameplay logs: every bet, spin, prediction, outcome, and timestamp
• Technical data: IP address, device type, browser, navigation patterns
• Communication records: messages with our support team, emails, in-app chat

How We Use Your Data on gajah

We use your personal data to operate gajah — creating and maintaining your account, processing deposits and withdrawals, and settling your gaming outcomes. We also use it for security: detecting fraud, preventing abuse, and investigating suspicious activity. Our gajah compliance team uses your data to meet anti-money-laundering (AML) and know-your-customer (KYC) obligations required by law.

We use your contact information to send you important notifications about your account — password resets, withdrawal confirmations, or security alerts. We may also inform you of scheduled maintenance or service changes. Our gajah support team uses your information to respond to your questions and resolve disputes. We do not use your data for marketing email unless you explicitly opt in.

Who We Share Your Data With

Our gajah payment processors (the companies handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive payment information needed to process your deposits and withdrawals. These are contractual service providers who handle data only as we instruct. We also share data with our hosting providers and security vendors who help us keep gajah safe and operational.

We may be required to share your information with law enforcement, financial regulators, or other government bodies if we receive a legal order. We comply with such requests where legally required. Our gajah platform does not share gameplay or betting data with third-party betting operators, analysis firms, or sports leagues unless required by law.

Payment Processors

Companies processing online payment, e-wallet, mobile banking, local payment payments receive transaction data only to settle transfers.

Hosting & Security

We share technical data with service providers who manage our gajah servers and security infrastructure.

Legal Authorities

We may disclose data to law enforcement or regulators if we receive a legal order or subpoena.

No Third-Party Analytics

We do not share gameplay data with external betting analysis, sports data firms, or marketing networks.

Where We Store Your Data

Our gajah servers may sit outside your jurisdiction — we use secure data centres in multiple regions for redundancy and speed. When you access gajah from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is encrypted in transit and at rest. We apply the same security standards to all data regardless of storage location. Your account information and gameplay logs are protected with encryption, firewalls, and access controls.

We retain your data as long as your gajah account is active and for a period afterward to comply with financial record-keeping requirements. When you close your account, we anonymise or delete your personal data subject to legal retention obligations. You can request deletion of your gajah account and data by contacting our support team.

Your Rights Regarding gajah Data

You have the right to access your personal information on gajah — you can request a copy of all data we hold about you. You can also request correction of inaccurate information, deletion of data where not legally required to retain it, and restriction of processing. To exercise these rights, contact our support team via live chat, in-app messaging, or email, and provide your account details.

Our gajah support team responds to data access requests within a reasonable timeframe, typically within two weeks. We may ask for proof of identity to ensure we're releasing data only to the account holder. If you believe we've violated your privacy rights, you can lodge a complaint with your local data protection authority.

Cookies and Tracking on gajah

Our gajah platform uses cookies — small files stored on your device that help us remember your preferences and keep you logged in. We use session cookies (deleted when you close your browser) and persistent cookies (that remain across visits). These help us deliver a better experience and protect against fraud. We do not use cookies for external marketing or profiling.

You can control cookies through your browser settings — most browsers allow you to block or delete cookies. However, disabling cookies may affect gajah functionality; you may not be able to log in or access certain features. We recommend keeping cookies enabled for the best experience on our platform.

Changes to Our gajah Privacy Policy

We may update this privacy policy from time to time to reflect changes in how we handle data, changes in law, or improvements to our practices. We notify you of material changes via email and in-app notification at least two weeks before the new policy takes effect. Your continued use of gajah after the notification period means you accept the updated policy.

We encourage you to review this policy periodically. If you have questions or concerns about any change, our multilingual support team is available via live chat, in-app messaging, or email to discuss.

Contact Us About gajah Privacy

If you have questions about our privacy practices, want to request your data, or have a concern about how we handle your information, contact our gajah support team. We are available via live chat, in-app messaging, and email. Our multilingual team responds during standard operating hours and handles privacy requests professionally and promptly.

We take your privacy seriously and remain committed to protecting your personal information on gajah. By using our platform, you acknowledge that you have read and understood this privacy policy. If you do not agree with our practices, you should not use gajah.